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Virtual Reference Desk (5)

Management by Wandering Around: Reference Rovering and Quality Reference Service - - Describes the business concept of management by wandering around and details how it can be used in providing patrons with better reference assistance.

Minnesota Opportunities for Reference Excellence - - The goal of Minnesota Opportunities for Reference Excellence continues to be improving the overall quality of reference service, which includes the reference interview, print and electronic sources, and Readers' Advisory.

Project Wombat - - Unofficial Stumpers-L auxiliary web page for the difficult reference questions mailing list.

Sites for Reference Sources - - Collection of links that library staff would find useful in conducting reference work.

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